Returns
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Returns will be accepted within 14 calendar days of receipt of the product by the customer. 100% of the product cost will be refunded provided all products are returned. Transportation costs, both for the (original) shipment and for the return shipment, will be borne by the customer. If the purchase is for several products(with free transportation) and the return is not the complete purchase, the transportation of the original shipment will be charged at the time of the refund.
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Returns of products with customised embroidery cannot be accepted.
- The returned product will be accepted as long as it is unused, with the original labels and in the original packaging.
- If the return is for a change in size/color/product of the same price, the new product will be sent, as long as the returned product is in its original condition.
Instructions for returning product:
- Send an email to info@tophats.es, with the following information:
- Order number
- Reasons for the return
- Attach a photograph of the product, where the reason for the return is clearly visible.
- The customer is responsible for the costs of returning the product.
- Send the product to:
Capland Iluro, SL
Camí Ca La Madrona, 24 1º 1ª
08304 Mataró (Barcelona) Spain
Refund
The refund will be made as long as the product arrives in its original condition. As soon as we receive the returned product, its condition will be checked and, if necessary, the return/ refund will be initiated within 10 working days after receiving the returned product. The reimbursement will be made using the original means of payment, as long as the contrary has not been arranged.
If the purchase is for several products (with free transportation) and the return is not the complete purchase, the transportation of the original shipment will be charged at the time of the refund.